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Secure, Integrated Communications

The presence of consumer messaging apps is a recognised, growing problem in the NHS. Applications such as WhatsApp, iMessage and Facebook Messenger are increasingly common, despite the abundant risks posed to patient data and confidentiality.

Clinical Messaging has been designed to address this problem. By giving clinicians a secure, controlled communication channel, every user can confidently discuss patient care and operations – safe in the knowledge that every message is protected.

The value to NHS Trusts is that Clinical Messaging provides ownership of the communications for IG purposes and the value to end users is the significant amount of time they can save every day, enhancing patient care through efficiency gains.

Key Features

Key Features

Secure Messaging

Create direct, named and priority conversations including photos, sent securely over Wi-fi or Mobile data.

Paging and Alerts

Send high priority and urgent pager-style alerts to colleagues that require a response in time-critical situations.

EPR & PAS Integration *

Integrate Clinical Messaging with your EPR, PAS or other clinical systems to share information seamlessly.

CM Assistant *

Use the smart CM Assistant to quickly access relevant data from your integrated systems within a conversation.

Central Message Archives

A server-side record of all conversations and message history is retained, which can support audits and clinical investigations.

iOS & Android

Works across both iOS and Android smartphones and supports BYOD, Baton devices and enterprise app installation.

Record Conversations in Your EPR or PAS *

Record Conversations in Your EPR or PAS *

All conversations in Clinical Messaging can be appended to a patient EPR or PAS record to maintain a complete history of messages surrounding a patient's care and treatment.

Our CM Assistant is Here to Help *

Our CM Assistant is Here to Help *

All users can employ the CM Assistant clinical messaging bot to retrieve information without having to leave the application. Users simply ask for the data they need and the Assistant bot will present it to them.  It will also automatically provide updated information direct from an EPR.

Product Features

Product Features

Clinical Messaging incorporates standardised IM functionality alongside specific, clinical requirements. Features include:

  • Android & iOS device support
  • Enterprise installation using MDM or side-loading
  • On-premise or cloud hosting available
  • Secure, 256-bit encrypted message transmission
  • One-to-one, group conversations with up to 256 people
  • Named conversations for patient/topic specific messages
  • Easy management of conversation permissions with admin and owner rights
  • Remotely removes content from device when conversation ended
  • Urgent and high-priority pager style messages that break the lock screen
  • Push notifications display message previews to recipients.
  • Send and receive images
  • Works on Wifi or Cellular data
  • EPR system integration *
  • Integrates with Active Directory for contacts and authentication
  • Smart Assistant bot can integrate with existing systems *
  • Open API to support integration into 3rd party systems *
  • Centrally stored conversation and message archive stores all conversation history

Features marked with (*) require optional integration and/or services.

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Instant Messaging in the NHS: Consumer Messaging Applications & Healthcare Delivery

Instant Messaging in the NHS: Consumer Messaging Applications & Healthcare Delivery

To investigate the prevalence of instant messaging in the NHS, CommonTime commissioned a survey of 823 staff, investigating their usage of consumer messaging applications for work purposes. This report presents the findings, implications and the key learnings. Don’t have time to read the report in full? Watch the 2 minute video summary instead.

Download Report

Further Reading

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Instant Messaging in the NHS: Consumer Messaging Applications & Healthcare Delivery

To investigate the prevalence of instant messaging in the NHS, CommonTime commissioned a survey of 823 staff, investigating their usage of consumer messaging applications for work purposes. This report presents the findings, implications and the key learnings.

Don’t have time to read the report in full? Watch the 2 minute video summary instead.

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Instant Messaging In The NHS Report - Addendum #1

The majority of England’s acute trusts have no policy to discourage consumer instant messaging tools, whilst many hospitals provide no alternative, CommonTime research finds.

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Clinical Messaging Brochure

Clinical Messaging from CommonTime has been designed to empower staff with a secure, resilient communication system that enables rich & meaningful conversations, whilst protecting sensitive data.

The presence of consumer messaging apps is a recognised, growing problem in the NHS. Applications such as WhatsApp, iMessage and Facebook Messenger are increasingly common, despite the abundant risks posed to patient data and confidentiality. Clinical Messaging has been designed to address this problem. By giving clinicians a secure, controlled communication channel, every user can confidently discuss patient care and operations – safe in the knowledge that every message is completely protected.

Get in Touch

Alertive (Head office)
CommonTime Ltd, 15 St Christopher’s Way, Pride Park, Derby, DE24 8JY. Telephone: 01332 368 500 Email: info@alertive.co.uk
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© Alertive 2018 - 2020. All rights reserved.
CommonTime Ltd is a limited company registered in England and Wales. Registered office: 15 St Christopher’s Way, Pride Park, Derby, DE24 8JY. Registered number: 03133149
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